About the role
As a Reservations Agent, you will be at the forefront of the guest journey, turning every booking request into a smooth and professional introduction to our hospitality experience. Your role blends accuracy, communication, and service excellence — ensuring each reservation reflects the high standards of ZEUS International Hotels & Resorts.
Working closely with Front Office, Sales, and Hotel Operations teams, you will contribute to seamless coordination and guest satisfaction across our properties.
Life Inside the Hotel Group
Behind every reservation lies a story — travelers, expectations, and opportunities. Some days follow a steady rhythm, with structured processes and consistent booking flow. Other days are more dynamic, with higher volumes, special requests, and close collaboration across departments.
Within this environment, you bring focus, attention to detail, and a guest-centric mindset.
What you’ll do
Handle reservation inquiries via phone, email, and online channels
Provide accurate information regarding rooms, amenities, services, and hotel policies
Create, modify, and cancel reservations with precision in the reservation systems
Manage special requests and group bookings in line with procedures
Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences
Support upselling and cross-selling of packages and promotions
Address reservation-related guest inquiries or concerns professionally
Ensure confidentiality and compliance with data protection and privacy policies
Requirements
Your Uniqueness Is Welcome
We believe outstanding Reservations Agents are defined not only by accuracy and systems knowledge, but by their ability to communicate clearly, build trust, and represent the brand from the very first interaction.
If you value service quality and attention to detail, you’ll feel right at home with us.
We’re looking for someone who:
Has previous experience in reservations or customer service (preferred)
Demonstrates excellent verbal and written communication skills
Is detail-oriented and well-organized
Is familiar with reservation systems and MS Office
Thrives in a fast-paced environment
Works well both independently and as part of a team
Has a good command of the English language
Benefits
What we offer
Competitive salary package
Supportive and collaborative working environment
Opportunities for career growth within the Group
Employee discounts on accommodation and services
Ready to join our Community?