Job Title: Head of Operations – US
Reporting To: Head of Operations, ZILO UK operations hub
Location: Boston, United States
About ZILO
Join the Future of Technology with ZILO™
At ZILO™, we’re redefining what’s possible in technology. ZILO™ is the UK-based FinTech specialising in global asset and wealth management software, designed to scale and transform businesses of all types using our own developed AI Technology.
Our mission is to digitalise the future of the global asset management industry. We are a team of experts with decades of combined experience at leading firms globally, who thrive in fast-paced environments and want to shape the future of technology. Every individual plays a key role in driving progress and making a real impact. We continuously strive to innovate and improve.
About the Digital Transfer Agency
ZILO is establishing a digital transfer agency: a regulated transfer agency service for tokenised funds, running on technology ZILO builds itself. The service maintains the register and the legal record of title for funds whose units are issued as tokens, across the United States, Luxembourg, Ireland and the United Kingdom.
This is transfer agency as a regulated service rather than a software product, and the obligations are the same ones a traditional transfer agency carries. The register has to be accurate, complete and able to withstand examination, and the registered entity in each jurisdiction answers to its own regulator for everything done in its name. What differs is that the record is digital-native rather than a mirror of an existing one, so the way the work is performed and evidenced is being built from first principles rather than inherited.
Day-to-day processing is delivered from ZILO’s centralised operations hub in the United Kingdom, serving a registered entity in each jurisdiction. That makes the in-jurisdiction roles genuine oversight roles rather than nominal ones, and it means everyone in the team works to one standard across more than one regulator.
These are founding roles in that service. The processes, controls and evidence standards are being set now, and the people who join will shape them rather than inherit them.
About the Role
The Head of Operations – US holds in-jurisdiction operational accountability for the SEC-registered transfer agent: US-hours coverage of the dealing window, turnaround performance, escalation ownership, and the operational face of the registrant to the SEC, to the fund’s board and to the distributing broker-dealer. The role will work in conjunction with the UK operations hub for the completion of processes but owns the outcome in the United States. It is the senior ZILO operations role in the jurisdiction and line manages the Operations Analyst – US.
Key Responsibilities
Operational Accountability in Jurisdiction
• Hold in-jurisdiction operational accountability for the registrant’s performance of the transfer agent rule set: turnaround under Rule 17Ad-2, posting and the control book under Rule 17Ad-10, aged record differences under Rule 17Ad-11, and the creation and retention of records under Rules 17Ad-6 and 17Ad-7 – whether the underlying processing is performed in the United States or by the UK operations hub.
• Own the operational outcome of the US transfer agency: dealing window coverage, turnaround against Rule 17Ad-2, exception clearance and escalation, and the daily operational close in US hours.
• Act as the escalation point between the UK hub and the US registrant, ensuring that issues arising outside UK working hours are handled promptly and evidenced.
• Oversee the delegated processing performed by the UK hub for the US line, testing that it is delivered to the ZILO standard and to the standard the SEC expects of the registrant itself.
• Own the operational readiness of the US line at launch, including cutover, parallel running and the operational elements of the registration and go-live plan.
• Line manage the Operations Analyst – US, setting…