Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior Professional Services Consultant - AI Security to join our team. This is a Remote (U.S., Eastern Time Zone) role reporting to the Sr. Manager of Professional Services in the Public Sector Professional Services department. As a Senior Consultant, you will build long-term, trusted advisor relationships with enterprise Public Sector customers, serving as the primary technical authority and end-to-end delivery owner for tailored AI security solutions. As organizations rapidly adopt Generative AI, LLMs, and custom AI applications, you will turn complexity into clarity by deploying and optimizing Zscaler’s AI Security solutions—including AI Guard across Proxy and Developer Application Security modes, AI Protect, and SPLX automated probing—alongside the broader Zscaler Zero Trust Exchange platform. U.S. citizenship is required for this position due to the nature of the assigned customer base.
What you’ll do (Role Expectations)
Build long-term, trusted advisor relationships with customers deploying Zscaler AI Guard across both Proxy Mode and Developer/DAS Mode, AI Protect for AI asset management and visibility, and SPLX automated probing across AWS, Azure, GCP, and Kubernetes environments
Execute automated AI red-teaming and lab replication by designing cloud networking and firewall connectivity for SPLX workers to reach internal AI applications, configuring target endpoints and probes for vulnerability reporting, and replicating complex customer environments for validation
Collaborate with stakeholders to envision and implement future-proof, transformative processes
Advocate customer needs with cross-functional teams to influence product development
Produce documentation, best practices, and demos to enable organizational growth
Who You Are (Success Profile)
You thrive in ambiguity. You are comfortable building the path as you walk it, seeing dynamic environments and ambiguity not as hindrances, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You seek out tough technical challenges because you are energized by finding solutions, knowing that solving the hardest problems delivers the greatest customer impact.
You are a high-trust collaborator. You are ambitious for the team by embracing a challenge culture with clear, respectful feedback to build lasting trust and alignment.
You are a learner. You bring a growth mindset and an obsession with continuous development, actively seeking feedback to enhance your technical depth and partnership.
What We’re Looking for (Minimum Qualifications)
Strong practical understanding of Large Language Models (LLMs), Natural Language Understanding, prompt engineering, AI red-teaming/probing concepts, and tuning…