ABOUT ABOON
Setting up a 401(k) shouldn't be the hardest thing a business ever does. But retirement plan administration is complex, fragmented, and manual — and it slows down both business owners and the advisors who serve them. Aboon was founded to change that.
We're an AI-native third-party administrator (TPA) that makes it easy for advisors to offer 401(k)s and other retirement products by pairing streamlined workflows with dedicated human service. Backed by leading investors including Bain Capital and Edward Jones Ventures, we bring decades of experience building for advisors and the retirement industry. We're looking for exceptional, mission-driven people to build it with us.
ABOUT THE ROLE
As a Senior Plan Administrator, Plan Administration Lead, you’ll be responsible for the workflow, execution, and quality of plan administration work across retirement plans being served by Aboon.
You’ll be responsible for ensuring that the plan administration team delivers consistently high-quality work, client deliverables are peer-reviewed, and plan administrators receive timely support on escalated matters — while continually improving the systems the team relies on and actively identifying opportunities for automation.
WHAT YOU’LL DO
Workflow and Work Product
- Own execution of plan administration workflows, including data collection, annual contributions, compliance testing, government filings, and distributions
- Sequence and prioritize work across the annual cycle so peak periods do not compromise quality
- Monitor workload distribution and turnaround expectations, flagging capacity constraints to leadership
- Monitor service level agreements (SLA) for plan administration work and identify solutions when service standards are not met
- Serve as the primary escalation point for complex administrative, compliance, and client service issues
Peer Review and Quality Assurance
- Review and validate work completed by internal team members for accuracy, completeness, and consistency with internal standards
- Maintain peer review standards and apply them consistently across the team
- Review contribution calculations, compliance testing, Forms 5500, 5330, and 8955-SSA for accuracy and adherence to regulatory, plan document, and operational requirements
- Communicate errors, inconsistencies, and compliance concerns clearly to team members, guide resolution of required corrections, and ensure review findings and supporting work are appropriately documented
- Identify error patterns and address the underlying process rather than the individual instances
Process and Documentation
- Continuously evaluate and improve operational processes, identifying opportunities for greater efficiency and scale
- Maintain internal procedures and training resources, working with team members to keep documentation current as processes change
- Draft and review template and custom client communications
- Actively apply technology and AI to execution and delivery of plan administration services
- Partner with the Manager, Plan Administration to develop training and incorporate process changes into team resources
- Monitor client satisfaction metrics and recommend improvements to services based on feedback
Technical Escalation
- Oversee non-routine engagements, including regulatory audits, the plan administration workload generated by plan corrections, contribution projections, and specialized reporting
- Review domestic relations orders (DROs) for compliance with plan requirements and oversee QDRO processing
- Support Relationship Managers in consulting with clients on plan administration requirements, plan provisions and complex administrative matters
Cross-Functional Partnership
- Work alongside the 3(16) Services Lead and Onboarding Lead to keep standards, handoffs, and documentation consistent across teams
- Partner with Plan Consultants and Relationship Managers to coordinate plan administration work and support timely, accurate client service
- Act as the…