Job Title: PGM Intern/Assistant Golf Professional
Job Department: Golf Operations
Job Pay Rate: $17.00 / hour
Job Summary:
As a "Golf Operations" PGM Intern / Assistant Golf Professional, you will support the daily operations of a premier golf facility while delivering exceptional service to members, guests, and tournament participants. This role provides hands-on experience in all aspects of golf operations, including player services, tournament administration, merchandising, instruction, and facility management. Working alongside PGA professionals, you will help create outstanding golf experiences while developing the skills and industry knowledge necessary for a successful career in the golf profession through the Professional Golf Management (PGM) Program. This position is ideal for highly motivated individuals seeking practical experience in golf operations, leadership development, customer service excellence, and golf instruction within a luxury hospitality and golf environment. You will gain exposure to every facet of club operations while contributing to a welcoming, professional, and service-oriented atmosphere for members and guests. Learn more about Broadmoor here.
Essential Duties and Responsibilities include following. Other duties may be assigned:
Open and close the golf shop in accordance with established policies, procedures, and daily operational standards.
Manage daily tee sheets, create and modify tee times, and coordinate reservations for members, resort guests, and tournament participants.
Deliver exceptional guest service by greeting players, processing check-ins, handling payments, and assisting with merchandise sales.
Maintain a clean, organized, and visually appealing golf shop that reflects the standards of a luxury golf operation.
Assist with inventory management, product receiving, stock replenishment, and merchandising displays to maximize sales and presentation.
Build and maintain positive relationships with members and guests by providing personalized service and anticipating individual needs.
Respond professionally to inquiries regarding tee times, golf programs, tournaments, instructional offerings, and club amenities.
Uphold the highest standards of hospitality, professionalism, and member service in all interactions.
Assist PGA professionals with hotel complimentary clinics, junior golf programs, private instruction, and group lesson activities.
Support daily golf operations, including tournament administration, event preparation, scoring, and course-related activities as assigned.
Coordinate closely with Outside Services staff to ensure efficient guest flow, smooth pace of play, and a seamless golf experience.
Assist in monitoring and enforcing golf course policies, rules of play, and proper golf etiquette.
Promote club events, instructional programs, merchandise, and facility services to enhance member and guest engagement.
Maintain accurate records, daily reports, and operational documentation as required.
Perform other duties as assigned to support the overall success of the golf operation and guest experience.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.
Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
Minimum of a high school diploma or General Education Degree (GED) equivalent.
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