IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com , or follow us on Twitter @ IntegriChain and LinkedIn .
Your mission at IntegriChain:
The Manager, Trade Operations leads our US Trade (PBR) and Contracts team and serves as a trusted partner to Life Sciences manufacturers. This role manages and develops a team of analysts and specialists, owns relationships with strategic customers, leads new customer implementations, and partners closely with our global delivery teams to ensure contracts, pricing, and processing are accurate, timely, and high quality. The Manager brings deep trade operations expertise, sound judgment, and a continuous improvement mindset, and is a hands-on leader who is ready to roll up their sleeves and jump in alongside the team when needed.
What you’ll do to thrive in this role:
Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews , performance management, and career development.
Serve as the primary point of contact for strategic customers on trade and contract matters, building trusted, long-term relationships.
Lead recurring customer meetings, and build and present business reviews and performance updates to customer stakeholders.
Own implementation and hypercare for new customers, providing domain direction to implementation project managers and ensuring a smooth handoff to steady-state support.
Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts, ensuring accuracy and timely downstream processing.
Manage escalations, disputes, and wholesaler inquiries through to resolution, partnering with wholesalers, GPOs, and customer finance teams.
Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones.
Lead root cause analysis on recurring issues and drive process improvements, automation, and AI-supported workflows.
Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness.
Maintain documentation, SOPs, and audit support, and build cross-training so knowledge is shared across the team.
What you’ll bring to the table:
7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care).
3+ years of experience directly managing people, including 1:1s, performance reviews, and career development.
Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience.
Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks.
Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders.
Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time…