Collections Specialist – Accounts Receivable & Payment Recovery | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a results-driven Collections Specialist to manage past-due accounts, recover outstanding payments, and protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role . You’ll be expected to make 100+ outbound calls per day , follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
You’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.
If you have experience in collections or accounts receivable , are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
Make 100+ outbound collections calls daily to customers with past-due balances
Follow up consistently through phone and email
Secure:
Payments
Payment commitments
Clear resolution timelines
Navigate gatekeepers and connect with appropriate decision-makers
Handle payment objections professionally and confidently
Maintain consistent follow-up until accounts are resolved
Prioritize accounts based on aging, balance, and collection status
Track promised payments and follow up when commitments are missed
Take ownership of assigned accounts through final resolution
Billing Issues & Dispute Resolution
Investigate issues preventing payment, including:
Billing discrepancies
Invoice disputes
Missing information
Payment delays
Identify the root cause of outstanding balances
Coordinate with internal teams to resolve billing issues quickly
Keep customers informed throughout the resolution process
Ensure disputed accounts remain actively managed
Follow up internally and externally until blockers are resolved
CRM & Account Management
Maintain accurate account records in Salesforce or similar CRM systems
Document:
Outbound calls
Emails
Customer responses
Payment commitments
Case updates
Follow-up dates
Maintain clear visibility into every active collections account
Keep documentation accurate, complete, and current
Ensure follow-up dates and next actions are consistently recorded
Customer Communication
Communicate firmly but professionally regarding outstanding balances
Handle difficult payment conversations without unnecessarily damaging customer relationships
Clearly communicate payment expectations and next steps
Respond appropriately to objections and payment concerns
Provide timely updates regarding billing disputes and account resolutions
Maintain professionalism across every customer interaction
Reporting & Process Improvement
Track collections activity and account progress
Monitor payment commitments and recovery outcomes
Identify recurring issues contributing to delayed payments
Share insights that can improve:
Recovery rates
Billing accuracy
Collections workflows
Payment tracking
Maintain strong activity and follow-up discipline
Help identify opportunities to improve collections efficiency
Requirements
Previous experience in collections, accounts receivable, or high-volume outbound calling
Comfortable making 100+ outbound calls per day
Strong collections, negotiation, and objection-handling skills
Experience following up on overdue balances and payment commitments
Experience using Salesforce or similar CRM systems
Strong written and verbal English communication skills
High attention to detail and documentation accuracy
Ability to manage a large portfolio of accounts and follow-ups simultaneously
Strong organizational and time-management skills
Ability to remain professional during difficult payment conversations
Comfortable working independently in a remote environment
Availability during U.S. business hours
Nice to Have
Experience in structured or…