Implementation Consultant – Remote
SaaS Implementation | Client Onboarding | Project Management | Software Configuration
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours (with flexibility for implementation deadlines, go-live support, and client training sessions)
About the Role
At Pavago, one of our clients is hiring an Implementation Consultant to lead clients through successful software implementations—from project kickoff to post-launch adoption and optimization.
This role combines project management, business process analysis, software configuration, client onboarding, training, and technical consulting to ensure customers successfully adopt and maximize the value of the platform.
You’ll work closely with clients to understand their workflows, configure solutions that meet their business needs, coordinate implementations, and serve as a trusted advisor throughout the onboarding journey.
If you enjoy working directly with clients, solving business problems, and helping organizations successfully implement technology, this is an excellent opportunity to make a lasting impact.
What You’ll Own
Client Implementation & Project Management
Lead end-to-end software implementation projects from kickoff through go-live and post-launch support.
Manage multiple implementation projects simultaneously while ensuring timelines and milestones are achieved.
Coordinate project deliverables with clients and internal teams.
Provide regular implementation updates and communicate project status to stakeholders.
Ensure successful software adoption and customer satisfaction throughout the implementation lifecycle.
Requirements Gathering & Solution Design
Conduct discovery sessions to understand client workflows and business requirements.
Analyze operational processes and identify implementation needs.
Translate business requirements into scalable software configurations.
Recommend workflow improvements and platform best practices.
Design implementation plans aligned with client objectives.
System Configuration & Setup
Configure software based on customer requirements and business processes.
Customize platform settings and features to meet implementation goals.
Coordinate advanced configuration requests with technical teams.
Optimize system usability, efficiency, and long-term adoption.
Data Migration & Integrations
Support data migration activities including mapping, validation, and imports.
Coordinate API integrations and third-party system connectivity.
Validate migrated data and troubleshoot integration issues.
Ensure secure and accurate transfer of client data during onboarding.
Training & User Enablement
Deliver onboarding sessions for administrators and end users.
Create implementation guides, SOPs, and training documentation.
Conduct live demonstrations, Q&A sessions, and user workshops.
Ensure customers are confident using the platform after launch.
Testing, Troubleshooting & Post-Go-Live Support
Coordinate User Acceptance Testing (UAT).
Troubleshoot implementation and configuration issues.
Escalate technical challenges when necessary.
Recommend system optimizations following deployment.
Support customers throughout post-launch adoption.
Cross-Functional Collaboration
Partner with Product, Engineering, Customer Success, and Support teams.
Communicate client feedback and product enhancement opportunities.
Help improve implementation processes and onboarding experiences.
Contribute to scalable implementation standards and best practices.
Requirements
Must-Have Qualifications
Experience
3+ years of experience in:
Software Implementation
Technical Consulting
Client Onboarding
Customer Success
Experience implementing SaaS or cloud-based software platforms.
Core Skills
Strong understanding of software implementation lifecycles.
Experience gathering business requirements and translating them into technical solutions.
Excellent project management and organizational skills.
Strong client-facing communication and…