To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Customer Zero is Salesforce's program for being its own first and best customer. We run our business on our own products and share the results and lessons with customers, sellers, and the market.
This role sits on the team responsible for translating how Salesforce is transforming into an Agentic Enterprise as Customer Zero. Embedded within Digital Enterprise Technology (DET), we stay close to the practitioners driving transformation on the ground and connected across the business to capture the enterprise-wide story. From this position, we turn our own experience into trusted proof, sharpened strategy, and a clear enterprise narrative. Working directly with practitioners across the company, you will:
Track how functions across Salesforce are evolving with AI.
Capture measurable impact and turn it into compelling customer stories.
Equip sellers to share our Customer Zero story with confidence and accuracy.
Translate internal successes into external narratives.
You will work across business transformation, content strategy, seller enablement, and communications. You will operate independently to drive executive alignment on the materials and initiatives that power internal transformation and external customer success.
Core Responsibilities & Scope
Agentic Enterprise Portfolio Management
Independently run and grow the Agentic Enterprise portfolio, working with stakeholders across the business to capture internal transformation for external amplification
Track emerging internal AI trends and translate them into a forward-looking narrative for leadership.
Track Agentic Enterprise portfolio metrics.
Content Strategy & Development
Create Customer Zero content frameworks, presentations, playbooks, guides, and strategic content, anticipating and addressing emerging content needs by staying closely aligned to the tech innovation happening within Salesforce.
Amplify Customer Zero content in Product Marketing led activations, including video, social, and blog.
Grow a centralized content library to ensure consistency and prevent duplication.
Seller Enablement
Enable sellers to use our Customer 0 materials and talking points.
Partner with Sales Enablement and Field teams to embed Customer 0 proof points into seller programs and training.
Build feedback loops with sellers to refine content based on what resonates in the field.
Customer Zero Publications
Partner with Product Marketing, PR, and Newsroom on a content strategy and editorial calendar that elevates the right stories at the right time.
Co-develop press-ready narratives and talking points that extend Customer 0 stories into earned media.
Connect Customer 0 program content with broader corporate communications strategy.
Strategic Events & External Marketing Support
Lead content strategy and development for DET's Customer Zero activations at Salesforce hosted events (including Dreamforce and TrailheadDX).
Develop speaker presentations, demo scripts, and collateral for Salesforce hosted keynotes.
Program Support & Coordination
Provide program management support & coordination.
Report program metrics, value delivered, and progress through dashboards and…