- Pay
- $123–186k
- Where
- New York City, NY · Chicago, IL · Seattle, WA · Irvine, CA · Atlanta, GA · Indianapolis, IN · San Francisco, CA
- Level
- Mid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
As a Data360 (formerly known as Data Cloud) Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Your guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers.
Data360 supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. It helps businesses unify customer data across all touch points, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights.
Data360 is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions.
This role is office-flexible, and the expectation is to work from the office three days per week.
What You'll Actually Be Doing
Be a trusted Agentforce + Data360 subject-matter expert for the broader Success Architect organization, including how Data360 relates to the success of AI, and drive thought leadership through mentoring and knowledge sharing
Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data360
Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI, run playbooks aligned with our Success Architect engagement catalog, and build strong relationships with internal and external business partners
You're Our Person If...
Minimum 5 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces, and the ability to analyze, design, and optimize business processes focusing on data & integration architecture, including guiding customers through migration to and optimization of Agentforce + Data360
Deep understanding of data modeling, integration architectures, and data governance best practices, with excellent communication skills and the ability to facilitate discussions and translate technical concepts into tangible business value and ROI from Developer to Executive
Proactive and self-starting attitude, able to manage tasks independently while collaborating remotely, stay up-to-date with emerging data-related and AI technologies, and ensure customer solutions adhere to data security and privacy regulations and best practices
Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). Must be a US Citizen
Even Better If...
Minimum 2 development/project implementation lifecycles of Salesforce…