Salesforce Product Owner
Sheffield City Centre (Hybrid ~3 days per week in office)
Salary: £55,000 - £65,000
As Salesforce Product Owner, you will take ownership of how our Salesforce platform evolves to support the business. You will work closely with stakeholders to understand problems and opportunities, complete detailed scoping and turn agreed needs into clear, prioritised and deliverable product changes.
Sitting within the Technical CRM team, you will be responsible for driving projects and improvements from discovery through to delivery and adoption. You will bring together business context, user needs, data, process and technical considerations so that the team builds the right solution, in the right order, with a clear definition of success.
This is a hands-on delivery role for someone who can move comfortably between strategic product planning, detailed requirements, stakeholder conversations and day-to-day coordination with Salesforce administrators and developers.
What you will own
The Salesforce product roadmap and prioritised delivery backlog, aligned to CRM and wider business priorities.
Detailed discovery and scoping for product changes, including problem statements, user needs, process impacts, data requirements, dependencies, risks and success measures.
Clear user stories, functional requirements, acceptance criteria and supporting process documentation.
End-to-end coordination of Salesforce projects and product improvements from discovery and planning through build, testing, release and adoption.
Product governance, including prioritisation decisions, scope control, release readiness and transparent stakeholder communication.
Measurement of delivered outcomes, using feedback and operational insight to identify further improvements.
What you will be doing
Shape the product
Build and maintain a clear view of Salesforce product priorities, balancing strategic goals, operational needs, technical health and available delivery capacity.
Work with stakeholders to understand the underlying problem before defining a solution.
Assess the value, urgency, effort, dependencies and risks of proposed changes and make evidence-based prioritisation recommendations.
Define product outcomes and success measures so that delivery remains focused on business and user value.
Scope and define change
Lead discovery workshops and structured stakeholder discussions.
Map current and future processes and identify impacts across teams, data, integrations, controls and customer journeys.
Turn requirements into well-structured epics, user stories, acceptance criteria and delivery-ready documentation.
Work with technical colleagues to explore solution options, understand trade-offs and agree an approach that is scalable, supportable and proportionate.
Challenge unclear or low-value requests constructively and prevent avoidable scope creep.
Drive delivery
Coordinate delivery activity across Salesforce administrators, developers, project colleagues, subject matter experts and business owners.
Keep scope, priorities, dependencies, decisions, risks and actions visible throughout delivery.
Support backlog refinement, sprint or delivery planning, demonstrations and release preparation.
Ensure testing is planned, acceptance criteria are met and business owners are ready to adopt the change.
Communicate progress clearly, escalating decisions or blockers when required.
Improve adoption and outcomes Partner with stakeholders on change impact, communications, training and adoption planning.
Gather feedback after release and assess whether the change has achieved its intended outcome.
Use operational insight, user feedback and product data to identify opportunities for continuous improvement.
Maintain clear product, process and decision documentation so that changes remain understandable and supportable.
What we are looking for
Essential experience
Experience working as a Product Owner, Salesforce Business Analyst, CRM Product Manager or in a comparable…