Funnel Leasing Inc., is hiring for an Director, Account Management. is a strategic business partner and trusted advisor responsible for driving growth and renewal within an assigned portfolio of multifamily customer accounts. You will own the complete account relationship—from onboarding through expansion and renewal—ensuring customers achieve their business objectives while maximizing their lifetime value to Funnel Leasing. Working closely with Technical Success Managers, Implementation, and Support teams, you will identify expansion opportunities, navigate customer dynamics, manage account planning and strategy, lead executive engagement through QBRs, and build lasting relationships with key decision-makers. Your success is measured by ARR growth, customer retention, and expansion pipeline within your book of business. The salary range for this role is $100,000 - $125,000 per year. In addition to base salary, this role is also eligible for variable compensation.
Why Funnel?
We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!
Who is Funnel Leasing?
Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.
The Director, Account Management essential roles and responsibilities include, but are not limited to the following:
Roles and responsibilities
Own the complete account relationship for an assigned portfolio of 15-25 existing multifamily customers, managing all commercial and relationship dynamics from implementation through renewal and expansion.
Establish and execute comprehensive account plans that identify business drivers, expansion opportunities, competitive threats, and renewal risks; align account strategy with customer objectives and Funnel's capabilities.
Lead and conduct quarterly business reviews (QBRs) with customer executives and stakeholders, presenting business outcomes, usage analytics, ROI impact, and strategic recommendations to drive renewal confidence and expansion conversations.
Partner with the Technical Success Manager to coordinate technical deep-dives, product demonstrations, implementation timelines, and best practice guidance; collaborate on customer success initiatives and expansion opportunity development.
Identify and develop expansion pipeline within existing accounts by conducting discovery conversations, understanding customer pain points, evaluating competitive threats, and presenting upsell/cross-sell opportunities aligned with customer growth initiatives.
Manage renewal cycles proactively, including forecast accuracy, contract negotiation, renewal risk mitigation, and executive stakeholder engagement to drive retention and secure expansion commitments.
Build and maintain strong relationships with customer stakeholders at all levels—from operations teams to C-suite executives—serving as a trusted advisor and single point of contact for account strategy and business needs.
Monitor and analyze customer health metrics, product adoption trends, support ticket volume, and account satisfaction to proactively identify at-risk accounts and champion retention/expansion initiatives.
Support internal teams by providing customer feedback, market intelligence, competitive insights, and product…