Senior Human Services Supervisor - Housing Programs & Support Services
Overview
FLSA: EXEMPT. This is a professional leadership position in the Human Services Department. The Senior Human Services Supervisor-Housing Programs and Support Services will lead the development, oversight, and coordination of Human Services’ housing portfolio and housing support services (1915i: Medicaid Housing Support Services) for all qualifying consumers of the Human Services Department. This includes coordination and engaging with community partners, internal partners, and other housing support stakeholders to stay current on housing needs and resources, to identify gaps in service, and to collaborate and identify best practices for meeting those needs.
Essential Leadership Functions
Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions.
Speak up appropriately, even when expressing unpopular viewpoints.
Actively listen and remain open-minded to diverse perspectives.
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes.
Seek new opportunities to improve processes and drive sustainable results.
Hold self and others accountable through consistent evaluation and monitoring.
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth.
Provide mentorship and support to help self and others reach full potential.
Recognize and leverage diverse strengths within self and team.
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals.
Develop and execute comprehensive strategies to achieve long-term objectives.
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully.
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives.
Adapt quickly to changes and uncertainties in the work environment.
Make critical decisions using analytical skills, experience, and input from others.
Build and Maintain Effective Relationships
Communicate and collaborate effectively with stakeholders across the organization.
Influence others through coaching, consulting, and team-minded thinking.
Develop and sustain partnerships that create positive outcomes for all stakeholders.
Cultivate Community Engagement and Provide Excellent Service
Understand and address the needs and concerns of the community.
Incorporate community perspectives into decision-making processes.
Drive initiatives that create positive impacts beyond the organization.
Demonstrate Emotional Intelligence
Show self-awareness and manage emotions effectively in challenging situations.
Seek and respond constructively to feedback, even in the face of setbacks.
Balance empathy with accountability when leading self and working with others.
Essential Job Functions
Provide unified oversight of the Human Services owned and contracted program housing including Park Lane Studios (10 units), Thriving Families program, and Ophelia’s House (10 beds). This includes consistent property management, scheduling support staff, and rent collection.
Oversees and maintains efficient pre-enrollment workflows for all housing-related service programs, ensuring documentation accuracy, timely assessment processes, and alignment with Medicaid and agency standards.
Ensures compliance with federal, state, and local HMIS data standards and reporting expectations.
Supervises staff for the provision of housing services to County consumers, which includes leading the County’s Medicaid Supportive Housing (1915i) delivery and compliance including monitoring and implementation of quality assurance systems to ensure adherence to state and federal program standards.
Coordinates the development and provision of housing specific training for Human Services staff and provides general direction and guidance as it relates to housing supports.
Develops housing…