The IT Technical Writer (Knowledge Capture) role preserves critical operational knowledge across infrastructure and operations teams, translating technical systems into clear documentation for new hires. This contract position supports Linux, Windows, GCP, networking, compute, virtualization, and storage teams, and offers remote work with potential onsite meetings. Quil Link: https://app.corecruit.com/app/team/67f57629dacf7c05a21f89ac/meetings/6acfa5d497359031a80fbc8a/history
Key Responsibilities:
Translate technical vocabulary, systems, and processes into clear documentation for new team members
Shadow engineers and administrators to capture tribal knowledge that has never been written down
Interview subject matter experts to gather and validate operational knowledge
Flag undocumented dependencies, manual processes, and operational risks
Recommend opportunities to standardize how teams operate
Coordinate with technical managers to identify documentation needs and lead meetings with engineers
Qualifications:
5+ years technical writing or IT documentation experience
Hands-on experience authoring technical documentation, including SOPs, runbooks, knowledge articles, and system documentation
Base understanding of enterprise infrastructure and/or other IT systems
Self-directed, positive, proactive worker able to work across teams
Experience with Confluence, Word, ServiceNow, or similar documentation platform
Preferred Skills:
Infrastructure IC background (sysadmin, systems or network engineer)
IT-space technical writing (any area)
Local to Springfield, MO or open to relocating
Linux, Windows/AD, GCP, networking, virtualization, storage, or iSeries depth
Process mapping (Lucidchart preferred; Visio OK)
Confluence specifically
BA/process improvement, Lean/Six Sigma, or ITIL
Knowledge management or knowledge transfer programs
Technical writing certification