Job Description Summary
The Director, Technical Solutions Support Professionals (TSSP) leads a national team of TSSPs across all imaging modalities, driving clinical excellence, customer outcomes, operational consistency, and strategic growth initiatives. This leader is responsible for developing and executing the vision, standard work, onboarding, training, and performance framework for the TSSP organization while ensuring alignment with broader Commercial, Service, and Clinical Applications teams.
This role serves as a critical bridge between strategic customer engagement and operational execution, partnering closely with Care Alliance teams on strategic accounts and long-term partnerships, Clinical Applications leaders on workforce development and onboarding programs, Digital Solutions teams and Clinical Applications Specialists (CAS) to ensure a seamless customer experience.
The Director provides direct leadership for TSSPs and serves as a dotted-line leader for Imaging Advocates, creating a scalable operating model that maximizes customer value, accelerates innovation adoption, and supports growth across the imaging portfolio.
The successful candidate must be equally comfortable shaping long-term strategy, influencing senior stakeholders, and leading day-to-day operational execution.
Job Description
Roles and Responsibilities
People Leadership Lead, coach, and develop a multi-modality team of Technical Solutions Support Professionals (TSSPs).
Create a high-performance culture focused on customer success, innovation, accountability, and continuous improvement.
Establish talent development strategies, succession planning, and talent pipeline.
Provide dotted-line leadership and strategic direction for Imaging Advocates.
Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams.
Operational Excellence & Standardization Design and implement standard work, operating procedures, and performance expectations for the TSSP organization.
Develop scalable processes, tools, metrics, and governance models to improve consistency and effectiveness across modalities.
Define key performance indicators and establish mechanisms to measure business impact, customer outcomes, and operational efficiency.
Drive best-practice sharing and operational excellence initiatives across the TSSP network.
Onboarding, Development & Training Create and maintain a talent pipeline for these critical TSSP roles, building program awareness and sustainability.
Partner with Clinical Applications leadership to develop and standardize onboarding programs, competency models, and continuing education pathways for TSSPs.
Ensure consistent capability development across imaging modalities and customer engagement models.
Strategic Customer & Partnership Support Partner with commercial teams to support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships.
Participate in deal development, solution design, and customer planning activities specific to clinical resource inclusion.
Help identify opportunities to expand value-added services and strengthen long-term customer partnerships.
Clinical Applications & Customer Success Alignment Develop integrated engagement models that create a seamless customer experience across TSSPs, CAS teams, and Imaging Advocates.
Identify and address gaps in customer adoption, workflow optimization, and clinical performance.
Serve as a voice of the customer to influence future service offerings and capability development.
Strategic Planning & Innovation Develop and execute a multi-year strategy for the evolution of the TSSP organization.
Lead transformation initiatives that improve scalability, customer experience, and operational effectiveness.
Required Qualifications
For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Minimum 10…