Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
Commerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores that support every stage of their growth.
We are seeking a Director, Revenue Operations to turn GTM strategy into execution and own the operational foundation of our end-to-end revenue motion — from pipeline management through renewal and expansion. This role serves as the primary operational leader for Sales, Partner and Customer Success teams, driving clarity, consistency, and data-driven execution across pipeline management, forecasting, onboarding, adoption, retention, expansion, and services.
This role is responsible for translating go-to-market strategy into scalable processes, systems, and insights that improve pipeline health, customer outcomes, and revenue performance. As the AI-powered GTM technical landscape continues to evolve, this role will be instrumental in engineering the latest artificial intelligence and machine learning technologies to enhance GTM processes and decision-making, ensuring responsible implementation that drives measurable business impact.
What You'll Do:
Operations Leadership & Strategy
Own the end-to-end Global Revenue Operations function across Sales, Partner and Customer Success
Act as the strategic and operational partner to the Chief Sales Officer and other senior Sales, Partner and Customer Success leaders, enabling pipeline growth, customer retention and expansion growth through strong process, systems, and analytics.
Identify operational gaps across the full revenue lifecycle and proactively design solutions that scale with the business.
Partner with Sales, Partner, Customer Success and Finance leadership to define and deliver on annual and quarterly revenue targets
Translate strategic initiatives into clear execution plans with defined milestones, owners, and success metrics.
Evaluate business tradeoffs and model financial and operational impacts related to pipeline generation, retention, expansion, and partner programs
Pipeline, Forecasting & Territory Planning
Own pipeline management processes and cadences, ensuring consistent hygiene, visibility, and stage-gate discipline across the sales cycle.
Drive forecast accuracy through disciplined methodology, regular pipeline reviews, and close partnership with sales leadership.
Lead territory/account planning in partnership with Sales leadership and Finance, ensuring equitable coverage and alignment to growth targets.
Analytics, Reporting & Insights
Define and own core Sales, Partner and Customer Success KPIs, including pipeline coverage, win rate, forecast accuracy, quota attainment, retention, churn, expansion, adoption, and services utilization/capacity.
Build and maintain executive and operational dashboards that enable decision-making across Sales, Customer, and Revenue leadership.
Lead QBR preparation and delivery — packaging performance data, trends, and risk/opportunity narratives for sales and customer…