Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
Centerstone is seeking a strategic and results-driven Senior Director, Client Financial Services to lead revenue cycle operations, financial performance, data integrity, and operational excellence across an assigned Electronic Health Record (EHR) platform.
Reporting to the Vice President, Client Financial Services, this leader is responsible for ensuring the accuracy, integrity, and reliability of revenue cycle data that supports financial reporting, forecasting, audits, regulatory compliance, and organizational decision-making. The Senior Director will drive revenue cycle performance, optimize cash flow, identify financial risks, and lead initiatives that improve operational effectiveness and financial outcomes.
The ideal candidate is an experienced healthcare revenue cycle leader with a proven track record of success within large, complex healthcare organizations.
This individual excels at building high-performing teams, influencing enterprise-wide outcomes, and partnering across Finance, IT, Clinical Operations, Data Analytics, and Executive Leadership to achieve organizational goals.
Essential Job Functions
Revenue Cycle Leadership
Provide strategic leadership for Client Financial Services operations within the assigned EHR platform.
Drive revenue cycle performance, operational excellence, and continuous improvement initiatives.
Serve as the escalation point for complex payer, reimbursement, operational, and system issues.
Lead, coach, and develop high-performing revenue cycle teams.
Financial Stewardship
Ensure the accuracy, completeness, and integrity of revenue cycle data.
Support month-end close, audits, financial reporting, and regulatory compliance.
Oversee contractual allowances, bad debt reserves, and reimbursement-related financial performance.
Develop cash flow projections, financial forecasts, and variance analyses.
Identify and mitigate emerging financial, operational, and reimbursement risks.
Operational Excellence
Improve Accounts Receivable performance, Days in A/R, and clean claim rates.
Optimize workflows, EHR utilization, and revenue cycle processes.
Support scalable processes that drive long-term organizational growth and performance.
Strategic Partnership
Partner with Finance, IT, Clinical Operations, Compliance, and Data Analytics leaders to optimize performance and achieve enterprise objectives.
Support strategic initiatives that strengthen financial and operational outcomes across the organization.
Areas of Focus
Revenue Cycle Performance
Data Integrity and Financial Accuracy
Cash Flow Optimization
Accounts Receivable Management
Financial Forecasting and Analytics
Risk Identification and Mitigation
EHR Optimization
Operational Improvement
Knowledge, Skills, and Abilities
Advanced knowledge of healthcare revenue cycle operations and reimbursement methodologies.
Strong understanding of EHR systems and their financial impact.
Exceptional financial, analytical, forecasting, and problem-solving skills.
Ability to translate complex operational and financial data into actionable strategies.
Proven ability to lead within a complex, multi-state, multi-entity healthcare environment.
Strong relationship-building, communication, and change management skills.
Demonstrated success driving operational improvement and organizational performance.
Education and Experience Requirements
Bachelor's degree in Healthcare Administration, Finance, Business Administration, or a related field required.
Master's degree preferred.
Minimum 7-10 years of progressive healthcare revenue cycle leadership experience.
Demonstrated experience owning financial performance within a complex EHR…