Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
The Director, Field Service Execution reports to the President of Service
Seeking Candidates Located in Tampa, FL; Orlando, FL and Atlanta, GA
Field Based - Full Time
The Director of Field Service Execution leads regional service and rental performance, building capable teams and ensuring reliable, responsive support for customers. This role coaches Service Managers, monitors Service Technician performance, identifies training needs, and partners with Sales to expand service and rental opportunities. The Director works closely with a peer Director to align operating practices, share resources, and deliver a consistent customer experience across TriMark.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Leadership and Regional Operations
Lead, coach, and develop approximately six Service Managers; establish clear goals, review results, and hold teams accountable for service quality, customer satisfaction, and financial performance.
Oversee regional service delivery, including staffing, dispatch, scheduling, workload balance, emergency response, and timely completion of customer commitments.
Partner with the peer Director to standardize processes, share best practices, coordinate support across regions, and address common operational challenges.
Work with Human Resources and Service Managers on hiring, onboarding, performance management, retention, and succession planning for managers and technicians.
Technician Performance and Development
Monitor technician success through productivity, billable utilization, first visit resolution, repeat service calls, workmanship, customer feedback, and adherence to safety expectations.
Use performance data, manager observations, field visits, and customer feedback to identify skill gaps and create targeted development plans.
Establish and monitor prescribed training plans, including ASA training, manufacturer instruction, equipment diagnostics, customer service, and other role specific requirements, as applicable.
Partner with Service Managers to provide coaching, mentoring, and practical skill assessments; track training completion, relevant certifications, and improvements in field performance.
Customer Experience and Sales Partnership
Partner with Sales and account teams to identify customer needs for repair, preventive maintenance, service agreements, rentals, and additional equipment support.
Evaluate service coverage, technician capabilities, and capacity before new customer commitments; support proposals, scope development, and a clear handoff from Sales to Service.
Resolve escalated service issues, communicate recovery plans, and address recurring problems that affect customer operations or satisfaction.
Rental Operations and Asset Management
Oversee rental equipment availability, readiness, maintenance, delivery, pickup, and turnaround in partnership with local teams.
Monitor rental asset utilization, condition, repair costs, and availability; recommend redeployment, replacement, or additional investment based on demand and business results.
Ensure accurate rental records, clear customer terms, timely billing, and coordination among Service, Sales, Operations, and Finance.
Financial Performance and Continuous Improvement
Manage regional budgets and review service and rental revenue, margins, labor costs, overtime, parts usage, warranty recovery, and other controllable expenses.
Ensure timely, accurate work orders, service documentation, estimates, and billing; address open work orders, billing delays, and revenue leakage.
Maintain a consistent operating scorecard and review performance with Service Managers; identify root causes and assign corrective actions with owners and completion dates.
Promote safe work practices and adherence to company…